OUR
COURSES
MINIMUM CREDITS:
128
NQF LEVEL:
2
COURSE DURATION:
12 months
TYPE:
National Certificate
ACCREDITATION NO:
Services SETA 13571
Business, Commerce and Management Studies
Student
National Certificate: Contact Centre Support, NQF 2
SUB-FIELD:
Marketing
CAREER OPPORTUNITIES:
– Contact Centre/Call Centre Agent
– Contact Centre/Call Centre Manager
– Contact Centre/Call Centre Supervisors
COURSE DETAILS:
Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. As Contact Centres are a relatively new industry, there is a demand to develop career paths in this field. It is a high-growth industry constantly in need of skilled people.
LEARNING OUTCOMES:
– Identify Contact Centre customers and their needs
– Respond to customers with factual and accurate information
– Gather and process data specifically related to Contact Centres
– Operate as a team member in a diverse working environment
– Perform to the required standards and requirements
– Implement and articulate operational activities in a Contact Centre
OUR
COURSES
Environmental Sciences
Environmental Sciences
Generic Management
Generic Management
Information Technology
& Computer Sciences
Technical Support, NQF 4
Information Technology
& Computer Sciences
Technical Support, NQF 4
Marketing
Marketing
Office Administration
Office Administration
Preventive Health
and Environment, NQF 2
Preventive Health
and Environment, NQF 2