– Contact Centre/Call Centre Agent
– Contact Centre/Call Centre Manager
– Contact Centre/Call Centre Supervisors
Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. As Contact Centres are a relatively new industry, there is a demand to develop career paths in this field. It is a high-growth industry constantly in need of skilled people.
– Identify Contact Centre customers and their needs
– Respond to customers with factual and accurate information
– Gather and process data specifically related to Contact Centres
– Operate as a team member in a diverse working environment
– Perform to the required standards and requirements
– Implement and articulate operational activities in a Contact Centre
Click on the course you are interested in for more information.
Atvance Academy is Services SETA and MICT SETA accredited.
Atvance Academy is Services SETA
and MICT SETA accredited.
ATVANCE ACADEMY is a 80% black-owned, level 1 B-BBEE and SETA-accredited company. Formed with the express purpose of partnering with companies in order to reduce unemployment and upskill the youth of South Africa.
ATVANCE ACADEMY is a 80% black-owned, level 1 B-BBEE and SETA-accredited company. Formed with the express purpose of partnering with companies in order to reduce unemployment and upskill the youth of South Africa.
