OUR

In-person

COURSES

Minimum Credits:
128
NQF Level:
2
Course Duration:
12 months
Type:
National Certificate
Accreditation No:
13571
Accreditation Type:
Services SETA
Business, Commerce and Management Studies
National Certificate: Contact Centre Support, NQF 2

SUB-FIELD:

Marketing

Please note:

A minimum of Grade 9 is required to enrol for this course

CAREER OPPORTUNITIES:

– Contact Centre/Call Centre Agent
– Contact Centre/Call Centre Manager
– Contact Centre/Call Centre Supervisors

COURSE DETAILS:

Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. As Contact Centres are a relatively new industry, there is a demand to develop career paths in this field. It is a high-growth industry constantly in need of skilled people.

LEARNING OUTCOMES:

– Identify Contact Centre customers and their needs
– Respond to customers with factual and accurate information
– Gather and process data specifically related to Contact Centres
– Operate as a team member in a diverse working environment
– Perform to the required standards and requirements
– Implement and articulate operational activities in a Contact Centre

OTHER

In-person

COURSES

Click on the course you are interested in for more information.

Environmental Sciences

Environmental Practice, NQF 2

Environmental Sciences

Environmental Practice, NQF 2

Generic Management

Generic Management, NQF4

Generic Management

Generic Management, NQF4

Generic Management

New Venture Creations, NQF 2

Generic Management

New Venture Creations, NQF 2

Information Technology & Computer Sciences​

Information Technology Technical Support, NQF 4

Information Technology & Computer Sciences​

Information Technology
Technical Support, NQF 4

Office Administration

Business Administration Services, NQF 3

Office Administration

Business Administration Services, NQF 3

Preventive
Health

Occupational Health, Safety and Environment, NQF 2

Preventive
Health

Occupational Health, Safety
and Environment, NQF 2

Project Management

Project Support Service, NQF 3

Project Management

Project Support Service, NQF 3

Wholesale & Retail

Wholesale and Retail Operations, NQF 2​

Wholesale & Retail

Wholesale and Retail Operations, NQF 2​

COVID-19

Click here to visit South African
Government's official information portal 
www.sacoronavirus.co.za

COVID-19

Click here to visit South African
Goverment's offical information portal: 
www.sacoronavirus.co.za