OUR

COURSES

SAQA QUALIFICATION ID:
71490
MINIMUM CREDITS:
128
NQF LEVEL:
2
COURSE DURATION:
12 months
TYPE:
National Certificate
ACCREDITATION NO:
Services SETA 13571

Business, Commerce and Management Studies

Student

National Certificate: Contact Centre Support, NQF2

SUB-FIELD:

Marketing

CAREER OPPORTUNITIES:

– Contact Centre/Call Centre Agent
– Contact Centre/Call Centre Manager
– Contact Centre/Call Centre Supervisors

COURSE DETAILS:

Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. As Contact Centres are a relatively new industry, there is a demand to develop career paths in this field. It is a high-growth industry constantly in need of skilled people.

LEARNING OUTCOMES:

– Identify Contact Centre customers and their needs
– Respond to customers with factual and accurate information
– Gather and process data specifically related to Contact Centres
– Operate as a team member in a diverse working environment
– Perform to the required standards and requirements
– Implement and articulate operational activities in a Contact Centre

OUR

COURSES

Environmental Sciences

Environmental Practice, NQF2

Environmental Sciences

Environmental Practice, NQF2

Generic Management

New Venture Creations, NQF 4

Generic Management

New Venture Creations, NQF 4

Information Technology
& Computer Sciences​

Information Technology
Technical Support, NQF 4

Information Technology
& Computer Sciences​

Information Technology
Technical Support, NQF 4

Marketing

Contact Centre Support, NQF2

Marketing

Contact Centre Support, NQF2

Office Administration

Business Administration Services, NQF 3

Office Administration

Business Administration Services, NQF 3

Preventive Health

Occupational Health, Safety
and Environment, NQF 2

Preventive Health

Occupational Health, Safety
and Environment, NQF 2

Project Management

Project Support Service, NQF 3

Project Management

Project Support Service, NQF 3

Wholesale & Retail

Wholesale And Retail Operations, NQF 2​

Wholesale & Retail

Wholesale And Retail Operations, NQF 2​

STUDY

WITH US

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Course notes

** in association with an accredited provider
*** this course requires a National Senior Certificate
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COVID-19

Click here to visit South African
Goverment's offical information portal: 
www.sacoronavirus.co.za

COVID-19

Click here to visit South African
Goverment's offical information portal: 
www.sacoronavirus.co.za